FAQ

As our product is relatively heavy and bulky, our shipping costs have always been high, but we tried to absorb it for our customers. Due to significant increases in labor, freight and shipping prices, we are no longer able to sustain our ecommerce business without passing some of these costs forward. Should you prefer picking up nuPasta at your local grocery store, you can find a location with our store locator here.

nuPasta is available on our store in cases of 8, or individual packages at Loblaws.ca, Walmart.ca and Well.ca. Alternatively, we are available in over 2000 retail stores in Canada. Please check our store locator for a location near you. We are usually found in the natural, organic or gluten free section of the store.

Once you open a package, drain and rinse nuPasta thoroughly with cold water in a colander. We recommend leaving the pasta in the colander for a few minutes to let excess water drain off.
Heat nuPasta by pan frying in a hot pan, this will help to reduce moisture and to help the pasta absorb flavour. Add sauce into the pan and heat it up together with the pasta.

nuPasta is shelf stable at room temperature; leave it in your cupboard until you need it!

After the package is opened, cover and refrigerate as you would with any leftovers (3-4 days).

Please do not freeze nuPasta as this will damage the product irreversibly (the pasta shrivels up and loses all the water content).

All nuPasta products are made with water, konjac and non-GMO soy.

Yes. Yes. Yes. Yes. Yes, and Yes!

nuPasta has a very short list of ingredients, making it suitable for many dietary needs. We are also dairy free and egg free!

The only allergen present in nuPasta is soy. There is a 2% non-GMO soy content in our pasta.

Yes, the konjac plant has a naturally occurring smell; however, most of it is removed when processed into konjac flour.

By rinsing it properly, most people will find that it is no longer noticeable. However, if you continue to notice a faint smell, adding a few drops of lemon juice or vinegar while rinsing nuPasta should greatly reduce any remaining odour.

Konjac foods must be kept in water to maintain its form; once it is dehydrated, it can no longer return to its fully hydrated form.

The inside of the konjac root is normally white, similar to a potato. When konjac is processed into flour, it is baked dry before being milled into a powder. The baking process slightly varies between our conventional and organic versions, which causes the organic version to oxidize more and turn slightly brown (think about apples turning brown after cutting it open). The brown specs are these oxidized pieces and are perfectly safe to consume.

nuPasta, shirataki, konnyaku and yam noodles are all foods made with konjac. nuPasta is formulated differently for a softer texture and a more pasta-like appearance.

nuPasta is rich in dietary fibre and research has shown a diet high in fibre has many health benefits, including weight management, diabetes management, cholesterol control, and regulation of bowel movements. Please refer to the Science and Evidence for more information.

Per 210g of nuPasta, there is 5.8mg of potassium and 30.8mg of phosphorous.

nuPasta is a Canadian company and our pasta formulation was developed in Toronto. As konjac is native to Asia and konjac production is more mature there, we produce nuPasta with a leading konjac food manufacturer from China. This manufacturer has been exporting konjac foods into Canada for over 30 years, and they are certified by the British Retail Consortium (BRC) with HACCP global safety standards.

Simply put, we only have 1g of protein, 1g of fat, and 6g of fibre per 210g package. Protein is 4 calories per gram, fat is 9 calories per gram, and fibre is 2 calories per gram. 4 + 9 + (6×2) = 25!

Long story short, 95% of what you’re eating is water and with 3% fibre.

While the packages are the same size, the package you saw is the US version where the counting of calories varies slightly.

In the US, the calorie calculation is slightly different. While fat is still 9 calories per gram and protein is still 4 calories per gram, fibre is counted as a carbohydrate with 4 calories per gram. 4 + 9 + (4×6) = 37 calories! Then, they are rounded to the nearest 5 calories, and hence in the US, nuPasta has 35 calories per package!